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Elements and Performance Criteria

Required Skills

This describes the essential skills and knowledge and their level required for this unit

Essential knowledge

The candidate must be able to demonstrate essential knowledge required to effectively do the task outlined in elements and performance criteria of this unit manage the task and manage contingencies in the context of the identified work role

This includes knowledge of

Confidentiality principles and practice and ramifications of breaches of confidentiality

Relevant organisation procedures policies and standards

The role and function of the organisation relevant to specific work role

Awareness of relevant policies and legislation including

Medical Devices Act and Regulations

Funding body policies

Awareness of accreditation processes and quality improvement processes

Awareness of legal and ethical implications of work

Essential skills

It is critical that the candidate demonstrate the ability to effectively do the task outlined in elements and performance criteria of this unit manage the task and manage contingencies in the context of the identified work role

This includes the ability to

Apply functional literacy skills needed for written and oral information about workplace requirements

Use communication skills to seek clarification of tasks and to interpret and follow instructions

Use problem solving skills to constructively achieve planned outcomes

Use technical drawingsketching skills

Evidence Required



The evidence guide provides advice on assessment and must be read in conjunction with the Performance Criteria Required Skills and Knowledge the Range Statement and the Assessment Guidelines for this Training Package

Critical aspects for assessment and evidence required to demonstrate this competency unit	The individual being assessed must provide evidence of specified essential knowledge as well as skills Observation of workplace performance is essential for assessment of this unit Consistency of performance should be demonstrated over the required range of situations relevant to the workplace Where for reasons of safety space or access to equipment and resources assessment takes place away from the workplace the assessment environment should represent workplace conditions as closely as possible

Access and equity considerations	All workers in the health industry should be aware of access and equity issues in relation to their own area of work All workers should develop their ability to work in a culturally diverse environment In recognition of particular health issues facing Aboriginal and Torres Strait Islander communities workers should be aware of cultural historical and current issues impacting on health of Aboriginal and Torres Strait Islander people Assessors and trainers must take into account relevant access and equity issues in particular relating to factors impacting on health of Aboriginal andor Torres Strait Islander clients and communities

Context of and specific resources for assessment	Assessment should replicate workplace conditions as far as possible Simulations may be used to represent workplace conditions as closely as possible Where for reasons of safety access to equipment and resources and space assessment takes place away from the workplace simulations should be used to represent workplace conditions as closely as possible Resources essential for assessment include access to appropriate workplace for assessments access to relevant health professionals

Method of assessment	Observation in the workplace Written assignmentsprojects Case study and scenario as a basis for discussion of issues and strategies to contribute to best practice Questioning verbal and written Role playsimulation

Related units	This unit should be assessed in conjunction with the following related units HLTHIRC Work effectively with culturally diverse clients and coworkers HLTHIR403C Work effectively with culturally diverse clients and co-workers HLTHIRD Work effectively with Aboriginal andor Torres Strait Islander people HLTHIR404D Work effectively with Aboriginal and/or Torres Strait Islander people

Range Statement



The Range Statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts.

Clients may include:	Individual members of the public receiving services from the organisation People requiring assistive equipment A health professional requesting technical support with assistive equipment

Organisation standards and procedures may include those referring to:	Duty of care Client interviews Client/staff relationships Administration of questionnaires and other testing instruments and checklists Completion of forms and applications Infection control Equipment standards Legislative requirements

Impairments may include:	Communication Physical disability Intellectual impairment Acquired brain injury Developmental disability

Client information may include:	Personal information provided by the client and/or referring agency/person Client feedback data Internal organisation information resulting from meetings and assessments Medical records

Accepted organisation procedures include those related to:	Collection and storage of information Client interview protocols and procedures Client communication protocols